The students and staff who wrote letters to me had the same effect, aside from all the praising compelled by counselors, they all noticed the protests.
Benjamin Carter wrote, “… It seems that the majority of the complaints being leveled against the office can be summarized as mere complaining” but isn’t that what they are?
Since these “complaints” seem like whining, these issues aren’t taken seriously when they should be.
Amanda Shields wrote, “… I had tried multiple times over the last year and a half, before I met Carol Giegerich, to get a straight answer or any answer or return phone call at all from COD about admissions.”
Shields wrote about her negative experiences to me as well as her positive ones and honestly, the college should have returned your phone calls within a year.
Any successful working industry will try to satisfy their consumer as much as they can, not wait for a customer to make something out of nothing.
Students should have an equal effort relationship with the college not a 50/30 effort.
These students are not just complaining because they want to or that they can, many students confessed their negative experiences to me because they’d like to see change and they know I can make their issues known.
Complaining is what makes restaurants improve their food, service and quality, big businesses find stronger management and journalists find stories.
I decided to write the article based on my experience in the counselor’s office because it was negative and I wanted to know if I was alone on the issue.
My circumstances were both different and the same as many people that I interviewed.
My article was an effort to speak for the students on conflicts that they have had with the counselor’s office and hope for a reaction of change on the office’s part.
Evidently, when I interviewed Counselor Carol Giegerich, she helped me straighten out my schedule aside from the time that I had asked to sit down with her for and for that, I say thank you.
Many students, including the ones quoted in the article, are looking for a counselor to help them but they are not aware of the good and the bad, because they have only seen the ugly.
The students who are said to be “complaining” are not in any essence whining about the counselors, they are expecting better from the people who work for one of the top community colleges in Illinois.